Terms of Service

These Terms of Service (the «Terms») govern the relationship between the User and the PartnerPortal service (the «Service»), hosted at www.partnerportal.kz and owned by the Service operator (the «Operator»).

The Service is a SaaS platform for creating and managing affiliate (referral) programs, targeting the CIS market (primarily the Republic of Kazakhstan).

By registering and using the Service, the User confirms that they have read, agree to, and undertake to comply with these Terms, the Privacy Policy and the Public Offer.

• Program owner — a user who creates an affiliate program to promote their products and services.
• Partner — a user who has joined an affiliate program to earn a reward for referred customers.
• Referral link — a unique URL through which the Service tracks the Partner's clicks and conversions.
• Conversion — a target action by a visitor referred by the Partner (purchase, lead, payment).
• Reward — the amount credited to the Partner for a confirmed conversion under the program's terms.

To use the Service, the User creates an account by providing accurate information: name, email and password. The User is fully responsible for keeping their credentials safe and for every action performed under their account.

The Operator may refuse registration or suspend an account in case of inaccurate information, breach of these Terms, or violation of the laws of the Republic of Kazakhstan.

The Service costs 50,000 ₸ per month or 500,000 ₸ per year for Program owners. Payment is made in tenge of the Republic of Kazakhstan with 100% prepayment. The subscription period begins on the date payment is received.

For Partners, the Service is free. The reward is paid by the Program owner directly — the Service Operator is not a payer and does not withhold any commission from payouts.

If a subscription is cancelled, paid funds are non-refundable, except as expressly required by the laws of the Republic of Kazakhstan.

The Operator undertakes to:

• provide 24/7 access to the Service, except during scheduled and emergency maintenance;
• keep User data confidential in accordance with the Privacy Policy;
• provide technical support via email;
• notify Users of material changes to these Terms at least 14 calendar days in advance.

The Operator may:

• suspend or terminate a User's access to the Service in case of breach of these Terms;
• unilaterally amend these Terms and pricing with prior notice;
• moderate the content of programs and creatives posted by Users.

The User undertakes to:

• comply with these Terms and the laws of the Republic of Kazakhstan;
• not use the Service for fraudulent, spam, or other activity prohibited by law;
• not share their account credentials with third parties;
• timely and fully fulfill obligations to pay rewards to their Partners.

When using the Service, it is prohibited to:

• artificially generate clicks, sign-ups and conversions (fraud);
• create self-referrals and multi-accounts to inflate rewards;
• use spam mailings, pop-ups, or other promotion methods that violate platform rules;
• attempt to hack, reverse-engineer or disrupt the operation of the Service;
• post materials that infringe copyrights, third-party rights, or the law.

Where violations are detected, the Operator may void accrued rewards, suspend the account without refunding paid amounts, and disclose information to competent authorities.

All rights to the Service, its source code, design, trademarks and content belong to the Operator. The User receives a limited, non-transferable, revocable license to use the Service within the active subscription.

Data uploaded by the User (information about the company, program, partners, conversions) remains the User's property.

The Service is provided «as is». The Operator does not guarantee uninterrupted operation of the Service and bears no liability for lost profits or direct or indirect damages of the User arising from the use of, or inability to use, the Service.

The Operator's total aggregate liability to the User is limited to the amount actually paid by the User for the past 12 months of Service use.

The Operator is not a party to the relationship between the Program owner and the Partner and is not liable for the Owner's fulfilment of reward-payment obligations.

The User may stop using the Service at any time by deleting the account in the «Settings» section. Account deletion triggers irreversible removal of all related data within 30 calendar days.

These Terms are governed by the laws of the Republic of Kazakhstan. Any disputes arising from use of the Service are resolved by negotiation and, failing that, in court at the Operator's location.

For any questions about the Service, contact us at: info@partnerportal.kz.